Your Responsibilities as a Customer

Note: If you haven't read our Valuation page yet, please do so. Understanding valuation is one of your most important responsibilities when hiring Pretty Strong Movers and setting up your move.

At Pretty Strong Movers, we believe that a successful move is a collaborative effort between our team and you. While we handle the heavy lifting, there are key responsibilities on your end that help ensure everything goes smoothly. This guide outlines what you can do at each stage of the moving process to facilitate an efficient, safe, and stress-free experience.

1. Early Planning

Starting early is crucial. Contact Pretty Strong Movers well in advance to ensure availability on your preferred moving date. Early planning allows time to discuss your specific needs and helps us allocate the right resources for your move.

2. Hiring Pretty Strong Movers

When hiring us, it's important to communicate your priorities:

• Efficiency vs. Care: Do you prefer a quicker move, or do you want extra precautions to minimize wear and tear?
• Budget Considerations: Let us know your budget so we can tailor our services accordingly.
• Special Services: Do you require packing, storage, or specialty item handling?

  Examples of specialty items include:

  • Pianos
  • Antique furniture
  • Artwork
  • Fragile collectibles
  • Large safes
  • Pool tables
  • Hot tubs
  • Grandfather clocks
• Scheduling: Discuss whether a multi-day move is more suitable for your situation.
• Cleanliness Preferences: Let us know if you'd like floor protection, movers in socks, etc.

3. Preparing for Moving Day

• Declutter: Donate or dispose of items you no longer need.
• Notify Utilities: Arrange for disconnection and reconnection of services.
• Secure Valuables: Keep important documents, jewelry, and small electronics with you.
• Parking Arrangements: Make sure there’s space for the truck.
• Pet & Child Care: Keep pets and children safe and out of the way.

4. Effective Packing Tips

• Use Quality Materials: Sturdy, uniform boxes stack best.
• Label Clearly: Mark contents and destination rooms.
• Disassemble Furniture: Take apart beds, remove lampshades, etc.
• Box Small Items: Anything that fits in a box should be boxed.
• Protect Fragile Items: Bubble-wrap, packing paper, blankets.
• Seal Everything: Properly tape boxes so nothing spills.

5. Special Handling Instructions

• Painter’s Tape: Place a colored piece on items needing extra care.
• Written Notes: Attach handling instructions.
• Communicate: Discuss these items with the crew on arrival.

6. Cleanliness Expectations

• No sticky substances or food residue.
• Vacuum furniture to remove excessive pet hair.
• No moldy or water-damaged items.
• Boxes should be properly sealed and liftable.

7. Unserviceable Conditions

• Pest infestations (fleas, bed bugs, rodents).
• Biohazards (feces, urine, bodily fluids).
• Strong hazardous odors or chemicals.
• Unsafe or compromised structures.

Please address these issues before moving day or contact us to reschedule.

8. Payment Information

• When: Payment is due in full when the job is complete unless pre-arranged.
• Accepted Methods: Cash, card (3% processing fee), check, Venmo, Cash App.

Tipping: Cash or separate checks are preferred so the crew receives tips promptly.

Disclaimer: Tipping is never required. We pay our movers fairly; tip only if your budget allows and the crew exceeded expectations.

9. Additional Tips

Conclusion

Your proactive participation is key to a successful move. By following these guidelines and maintaining open communication with Pretty Strong Movers, you help us deliver the highest level of service. We’re committed to making your relocation as seamless as possible and appreciate your cooperation.

Questions? Need help? Contact us—we’re here to assist.